Shipping & Delivery

Karono.com & Mpofibers.com offers global shipping to over 190 countries all around the world with international hubs in key regions. We are able to provide you with consistent serivce, professional product fulfillment, fast delivery and intergrated project solutions, helping you reduce the complexity and cost that come with procuring, deploying and integrating technology around the globe.

U.S. SHIPPING RATES AND POLICIES

Standard Shipping:

(Only available within the United States or to APO/FPO Addresses)

You can expect your order to arrive within 14 business days if shipped to the contiguous U.S.
Domestic customers outside the contiguous 48 states, please allow extra time.

We will choose the best shipping method for your order—generally Media Mail. If you need to specify UPS delivery, please contact us on our website or email to service@karono.com to calculate the shipping cost and modify your order.

Overseas military orders to APO or FPO addresses will be sent by Priority Mail at no extra charge. You may choose Standard Shipping when you checkout. Thank you for your service to our country!

You may wish to choose Priority or Expedited Shipping for more rapid delivery.

INTERNATIONAL SHIPPING RATES AND POLICIES:

Want to save on shipping costs?

Shipping to US/Canada/Asia:

  • Free

Shipping to All Other International Countries:

  • 2 USD per item

International orders will be processed within 1-3 business days and will go via ePacket Priority Mail International.

Customs, Duties, VAT, and Taxes:
Orders shipped outside of the United States may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; IEW has no control over these charges, nor can IEW predict what they may be.

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Return Policy

We accept order cancellation, refund and return.

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

Returns (if applicable)

We accept return on products. Customers has the right to apply for return within 28 days after the receipt.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at service@karono.com
Please contact our Customer service at service@karono.com to get the returned address.