Items shipped from Karono.com can be returned within 30 days of receipt of shipment. If the return is quality related, Karono will full refund / free replacement.
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept return on products. Customers has the right to apply for return within 28 days after the receipt. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
|Payment Method||Refund Time Once Approved|
|PayPal||Within 1 business day|
|iDEAL, Sofort，Qiwi，Yandex， Yandex Money||Within 2 - 3 business days|
|Boleto, OXXO||Refund process within 2 business days, then you will receive an email to collect your bank details. And the refund shown in your account within 10 business days.|
|Credit/Debit Card/ Installment||Refund within 1 business day, but bank processing may take 7-14 natural days to show in your account.|
|India Credit Card、UPI、Netbanking||Refund within one business day, but bank processing may take 5-7 business days to show in your account.|
|Paytm||Refund within 1 business day, but bank processing may take 3-21 business days to show in your account（paytm wallet will settle within 24h）.|
|Ebanking||Within 3-7business days|
|COD||You need to provide a PayPal account if a refund will be issued. This payment method does not support refunding in cash.|
|DOKU||You need to provide a PayPal account if a refund will be issued. This payment method does not support refunding in cash.|
|Bank Transfer||You need to provide a PayPal account if a refund will be issused. This payment method dose not support refunding in cash.|
|BKM||Refund within 1 business day, but bank processing may take 7-14 natural days to show in your account.|